These general conditions of sale apply, without restriction or reservation, to all sales of products offered and made only on the www.bluebubble.fr website
The present conditions govern the sales by the Concept Manufacturing, SAS company with a capital of 537 500 euros, and which has its registered office located at Lot 15 - ZA Caux multipole - Route du Fond Hallot - 76190 Valliquerville - France registered with the Company Registrar in Rouen, registration number 500 042 742 00014.
Our product prices are indicated in Euros, including taxes, applicable on the day, unless otherwise indicated and exclude processing and shipping costs.
In cases where orders are for countries outside France, the customer is the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Concept Manufacturing. They will be the responsibility of the customer and are his sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of the country concerned. We would advise our clients to learn more about these elements from the competent local authorities.
All orders regardless of what country the order was placed are payable in Euros.
The company Concept Manufacturing reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the applicable price at the time of the order was confirmed and is subject to availability.
The products remain the property of the Concept Manufacturing company until full payment is made of the sums due.
Transfer of risk: At the moment when the customer, or a third party designated by him, physically takes possession of the goods, then any risk of loss or damage of the said goods is transferred.
Orders can only be placed on the website if the customer has clearly logged in using a username and password:
The contractual information is subject to confirmation at the latest at the time an order is confirmed.
The Concept Manufacturing Company reserves the right not to save a payment, and not to confirm an order for whatever reason, and in particular in cases of ruptures of stock, or in cases with problems concerning an order received.
Orders are placed online, from the visible references on the website.
Generally, information about the availability of products is given when an order is placed. Exceptionally, however, it may happen that a product is no longer available, after the confirmation of the order. In this case, the order will be automatically canceled by the Concept Manufacturing company, which will make the immediate refund of the payment, by crediting the bank card used for the payment transaction.
Any order appearing on the www.bluebubble.fr website assumes the adhesion to the present General Conditions. Any order confirmation implies the full and complete adhesion to these general terms of sale, without exception or reservation.
All data provided and confirmed will be subject to proof of transaction.
The customer testifies to be fully aware of this.
The order confirmation will be subject to signing and acceptance of the operations carried out.
Payment of orders is made by credit card thanks to the secure systems provided on the site:
Concept Manufacturing company accepts payments by debit card, Visa, Mastercard.
Cards are debited at the time the order is paid for.
The www.bluebubble.fr website secures your confidential information with an SSl certificate. The exchanged information is encrypted with SSL (Secure Socket Layer) before being transmitted. Since this information is illegible, it cannot be used without the knowledge of customers.
Concept Manufacturing reserves the right to suspend or cancel orders and/or shipment in cases of default of payment by a customer, payment incident and / or fraud in the use of the site or the means of payment chosen by the customer.
Concept Manufacturing does not keep banking information in order to increase data security. It is for this reason that customers are requested to re-enter such information for every new order.
In accordance with the provisions of Article L.121-20-12 of French Consumer Code, the customer has a right to withdraw his order within a period of 14 days from receipt of the products to exercise his right of withdrawal without having to justify reasons or to pay a penalty.
Products, when returned, should be in their original condition and complete (packaging, accessories, instructions if applicable). In this context, the responsibility lies with the customer. Any damage to the product on this occasion may be such as to cancel the right of withdrawal.
In the event of withdrawal by the customer, the return costs will be borne by the Concept Manufacturing company who will send the customer, by email, the return form and will commission his freight forwarder shipping company (DPD) to recover. the commodity (s) concerned.
In the event of the implementation of the right of withdrawal, the Concept Manufacturing company will proceed to refund the sums paid, within 14 days following the request notification by the customer, via the same means of payment as that were used during the order, excluding additional costs arising from the customer's choice for a more expensive shipping method than the standard shipment delivery method proposed by Concept Manufacturing.
RIGHT OF WITHDRAWAL EXCEPTIONS
In accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:
Our products are proposed as they are presented on the www.bluebubble.fr website and within the limits of available stocks. In case of unavailability of product (s) after an order has been placed by the customer, the Concept Manufacturing company will notify the customer by email. The line or order lines concerned will / will be automatically canceled and the bank reimbursement will be automatically made by the same means of payment as that used for the original transaction.
In addition, the www.bluebubble.fr website does not intend to sell its products by bulk. As a result the Concept Manufacturing company reserves the right to refuse orders of more than 6 (six) identically the same items.
Products are shipped to the shipment address indicated at the order process, within the shipment time mentioned on the order confirmation page, without surpassing 30 (thirty) working days from the date of the order.
The average shipment delivery time varies from D + 5 to D + 8 for shipments in France.
The indicated shipment delivery times are not guaranteed during certain busy sales periods of strong, such as sales or holiday periods.
In cases of late shipment deliveries (delivery surpassing 30 days), the customer may require the Concept Manufacturing company deliver within a reasonable additional time. If the Concept Manufacturing company has not shipped within this period, the customer has the option to cancel the order, unless the Concept Manufacturing company has shipped the order in the meantime or if the delay in delivery results from a force majeure.
In accordance with the law, in case of late shipment, the customer has the right to cancel the order under the terms and conditions defined in Article L 138-2 of the French Consumer Code.
When the order is canceled, the Concept Manufacturing company will reimburse the customer for all amounts paid, with within 14 (fourteen) days at the latest of the date the contract was terminated.
In the cases when shipments are made by a freight forwarder carrier deliveries, the Concept Manufacturing company cannot be held responsible for late shipment delivery when the customer is unavailable, despite requesting several proposals for appointments.
The Concept Manufacturing company complies with all statutory warranty obligations such as the legal guarantee of conformity provided for in articles L211-4 and respecting the French Consumer Code, and the guarantee for hidden defects, provided for in articles 1641 and respecting the French Consumer Code. In the case of a lack of conformity or hidden defect of a product sold, and in compliance with the conditions set by law, the customer must send his claim in advance to Concept Manufacturing by mail to the following address: Concept Manufacturing - Blue Bubble Legal Service - Lot 15 - ZA Caux Multipoles - Route du Fond Hallot - 76190 Valliquerville, France or by email to: firstname.lastname@example.org
In the case of proven lack of conformity, the Concept Manufacturing company will replace the product with the same product or with an equivalent product. The replacement will be made within a maximum of one month from the receipt of the customer's non-compliant product.
The customer has the choice between receiving this replacement product or opting for a refund of the non-compliant product.
In general, all claims, requests for exchange or refunds must be made by:
- Postal Mail at: Concept Manufacturing / Blue Bubble Customer Complaints Service - Lot 15 - ZA Caux Multipoles, Route du Fond Hallot - 76190 Valliquerville, France.
- Telephone: +33 2 35 95 20 70 Monday to Friday from 8.30 to 12.30 and from 13.30 to 17.30
- Email: email@example.com
within 30 days from the delivery shipment to the customer.
Products must be returned to us in the original condition in which they were shipped, complete with the original accessories (accessories, packaging, instructions guides). The original shipping costs will be refunded on the basis of the invoiced price, excluding additional costs arising from the customer's choice for a more expensive shipping method than the standard shipment delivery method proposed by Concept Manufacturing.Return costs will be refunded upon presentation of receipts.
The provisions of this Article do not prevent customers from benefiting from the right of withdrawal provided for in Article 6.
The Concept Manufacturing company undertakes to ensure its obligations resulting from the contract concluded at a distance, whether these obligations are carried out by the company itself or by other service providers, without prejudice to its right of recourse against them. However, the Concept Manufacturing company may waive all or part of its responsibility by proving that the non-performance or improper performance of the contract is attributable either to the customer, or to the fact, unpredictable and insurmountable, or to a case of force majeure (such as strikes, accidents, riots, fires, etc. constituting unpredictable and unavoidable events).
The Concept Manufacturing company also cannot be held liable for inconvenience or damage resulting from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.
In addition, the products offered comply with the prevailing French legislation. The Concept Manufacturing company cannot be held responsible in case of non-compliance with the legislation of the country where the product is likely to be shipped. It is up to the customer to check with the local authorities the possibilities of importing or using the products he plans to order.
In addition, the Concept Manufacturing company cannot be held responsible for damages resulting from the misuse of the purchased product.
The language of this contract is French. These terms of sale are subject to French law. The parties agree to use mediation or conciliation service for the purpose of amicably resolving any dispute that may arise as a result of or in connection with the application, interpretation or execution of the sales contract, and this prior to any legal action. The competent court in case of disputes is the court in Rouen (76), Normandy, France.
The use of the website www.bluebubble.fr is reserved for strictly personal use.
All elements of the www.bluebubble.fr website are and remain the intellectual property and are exclusive of the Concept Manufacturing company, under copyright, trademark law, patent rights and image rights. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written agreement of the Concept Manufacturing company.
Any reproduction or representation, in whole or part, is part of counterfeit that can engage the civil and criminal liability of its author.
The Concept Manufacturing company is committed to protecting the privacy of customers and the confidentiality of the information provided.
The Concept Manufacturing company reserves the right to collect and process personally identifiable information and personal data about customers. This data is necessary for order processing and follow-up, as well as for improving the services provided.
This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.
In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the customer has a right of access, rectification and opposition on all personal data concerning him, he can exercise this right in writing by email to the following address: firstname.lastname@example.org, enclosing proof of identity.
The automatic registration systems of the Concept Manufacturing company are considered to be proof of the nature of the agreement and its date.
In any case, the online supply of the credit card number and the final confirmation of the order will be proof of the finalization of the order, in accordance with the provisions of article 1316-1 of the French Civil Code, and will be worth the sums engaged by the seizure of the products appearing on the purchase order.
This confirmation constitutes signature and express acceptance of all the operations carried out on the website. However, in case of fraudulent use of his credit card, the customer is invited, upon finding that the credit card had been used, to contact the customer service department to the following telephone number: +33 2 35 95 20 70.
The digital registers kept on Concept Manufacturing company's computer systems under reasonable security conditions will be considered as proof of communications, orders and payments made between the customer and the Concept Manufacturing company.
The filing of purchase orders and invoices is carried out on a reliable and long-term medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the French Civil Code.